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Today's episode could possibly be the most important we ever produce. In this intimate, relevant and highly practical discussion, Lifeline Central West NSW CEO Steph Robinsons talks about the mental health challenges of people living in rural Australia, the work Lifeline does to support rural communities (more than you think), and the importance of connecting with people 'where they are at' when talking about mental health crisis conversations such as suicide. We then delve into a highly practical and thoughtful discussion of how to support someone whose mental health we are worried about, we run through in detail how to actually ask: "Are you okay?" and discover what to do after we've asked and the answer is "No". The chapter from 29:47 until 51:29 should be required listening for every manager, coach, parent, friend and spouse where we discuss the ins and out of how to start, carry-on and conclude a conversation with someone who you think might be struggling with their life situation. It's powerful stuff. Finally, we conclude by talking about how Resilience Agenda has supported Lifeline Central West and their team of crisis supporters to build their Mental Fitness and resilience, and Steph tells us why she finds the Resilience Agenda message so powerful and effective for changing mental health behaviours, teaching mental health and resilience skills, and engaging people to take a stronger interest in their own self-care. Links: Website: www.lifeline.org.au Lifeline Phone Number: 13 11 14 (in Australia) Today's Guest: Steph Robinson is the CEO of Lifeline Central West NSW, which covers over half of regional NSW in Australia. With a background in the community and NFP sector, Steph brings a caring, compassionate and practical approach to suicide prevention in her work. Steph is an influential Australian voice for positive mental health, and she joins us from her home in regional NSW. Every 30 seconds, a person in Australia reaches out to Lifeline for help. Lifeline are a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. Lifeline exists so that no person in Australia has to face their darkest moments alone. WARNING: This conversation contains themes and discussions around the topic of suicide and suicide prevention. If you believe your life might be in danger, please call Lifeline on 13 11 14 or call 000 immediately. Find out more: Resilience Agenda Radio The Mental Fitness Toolkit Mental Health Resources Listen to another episode