Refund policy

The short version

We offer a money-back guarantee on all our products, whether you’ve changed your mind, and especially if there’s something wrong with them. 

14 days to change your mind on physical products, from the day your order is delivered. Faulty, damaged or incorrect items are our cost, always. We like to make it right for you.

14 days to change your mind in our digital products, from the day of order. 

To request a refund, email us at letstalk@resilienceagenda.com along with your 5 digit order number. 

By law, you are not required to give us a reason for your refund, but we’d appreciate knowing why anyway so we can make things better in the future. 

If the item is damaged, we’ll happily send a replacement instead of a refund. 

We don't ask for products back

If you want a refund, we'll give you one. We won't ask you to post the diary back to us (unless you’ve bought several and they remain unopened).

Return postage costs more than the product is worth to us once it has been out in the world, and a returned dated diary with the tissue-wrap ripped off cannot be resold to anyone else.

So keep it. Give it to someone who'll use it, or recycle it. We'd rather it did some good than sat in a warehouse.

We may occasionally ask for a product back where we need to look at a manufacturing fault. If we do, we pay the postage.

If the product is defective or damaged in some way, we will refund the entire purchase amount and shipping.

If you are simply changing your mind, we will refund you the product amount amount without the shipping charge. 

Customers in the United Kingdom and European Union (EU)

If you are a consumer in the United Kingdom or the European Union, you have the right to cancel your order within 14 days of the day you receive the goods, without giving any reason.

To exercise it, tell us clearly before the 14 days are up at letstalk@resilienceagenda.com 

United Kingdom orders are dispatched from our UK warehouse and our European Union (EU) orders are dispatched from Germany so there’s no customs issues to worry about. 

Customers in Switzerland

Swiss law does not give you a statutory right of withdrawal for distance purchases. We extend our 14-day change-of-mind policy to you voluntarily, on the same terms. 

Swiss orders are dispatched from an address inside Switzerland, so no customs formalities are involved.

Customers outside the UK, EU and Switzerland 

Our 14-day refund policy applies. Any customs charges are at your cost. Duties and import taxes paid on delivery are levied by your government and we cannot refund them. 

Faulty, damaged or incorrect items 

Please contact us with your order number and a photograph. We will arrange a replacement or a full refund including delivery costs. 

Exceptions 

Exceptions to our return policy include when a discounted bulk/workplace order is made via email or phone (not via our e-commerce system), and when the order has been placed with customised co-branding on the front of the diaries. 

Online courses and digital content 

We offer a 14-Day refund or exchange policy on our Mental Fitness Daily online courses. 14 days to change your mind in our digital products, from the day of order.