United Kingdom: Orders are dispatched from our Wales warehouse using Royal Mail 48, and delivery typically takes 2-3 days.

United States: We have a special DHL express service that gets your goods from our UK warehouse to US capitals within about 5 days, and regional areas within about 7.

Canada: We use a variety of couriers for Canada - deliveries usually take 6-9 days.

• United Kingdom: Flat rate shipping in the UK is £3 per order.
• United States: Standard shipping to the USA is $7.50.

Note: We are compensating a portion of the shipping costs to keep it as affordable as possible for our customers.

Yes, we do! Enjoy free shipping on orders of 3 diaries or more.

If you need an update on your delivery, please fill out the Contact Us Form with the following details:

• Order ID
• Name
• Email address used for booking

If you haven't received your confirmation email, please check your spam/junk folder. If it's not there, please fill out the Contact Us Form with the following details:

• Order ID
• Name
• Email address used for booking

For our international customers, please enter a physical home or work address as DHL does not deliver to P.O Boxes.

Unfortunately, this can happen. Whether it is due to an incorrect/incomplete address, refused the delivery, or the parcel not being collected from the post office.

We offer a re-dispatch option once the parcel arrives back at our warehouse, this will incur a fee. Please be sure to contact us if you believe your parcel has been returned to the sender. Otherwise, we will be in contact with you once we have received the parcel.

Please ensure you check all details as you place your order. Editing your order including changes to shipping addresses may not be possible once an order has been processed.

• If your order has been dispatched, we are no longer able to make any changes as it will be in the hands of the courier. We then suggest contacting the courier directly to redirect or change the shipping address.
  
• If your order hasn't been dispatched we will do our best to update your address. Please reach out to us ASAP at letstalk@resilienceagenda.com or fill out the Contact Us Form with the following details:
  Order ID
  Name
  Email address used for booking
  
  

Absolutely! We offer discounts ranging from 10% to 50% based on the quantity. Whether you're hosting an event, buying for employees, or making a wholesale purchase, Contact Us for a personalized quote.

Yes, we love supporting the community. Please fill out the Bulk Order Form with your details, and we'll provide a special discount for your organization.

Yes, you can! For orders of 100 diaries or more, we can co-brand the diary with your company logo. Please fill out our Bulk Order Form for a quote.

We offer three options for co-branding: Debossed (like our Resilience Agenda logo), Gold Foil, or Silver Foil. For more details, fill out our Bulk Order Enquiry Form and we'll get back to you with more details!

The cost depends on the number of diaries ordered, starting from 100 diaries and above. For a personalized quote, please fill out our bulk order form for a quote.

Co-branded diaries are typically delivered within two weeks upon order confirmation and design approval.

For international orders, please allow an additional 2-3 weeks. If you’re in a hurry, let us know, and we’ll do our best to expedite the process.

We accept credit cards (Mastercard, Visa, American Express).

For bulk orders, we also accept bank transfers.

At Resilience Agenda, we offer a 30 Day Money Back Guarantee. If you don’t like our product, simply email us and we will offer you a full refund. Refunds can only be issued back to the account that the payment had originally come from.

If you need an invoice, please fill out the Contact Us Form with the following details:

• Order ID
• Name
• Email address used for booking

If you'd like to return a defective or damaged product (which hardly ever happens), we are sorry, and it’s most likely our fault. Even if it’s not, it is definitely our responsibility! We’ve had about three returned products from over 120,000 purchases over the years, so that’s unlikely. 

For quality purposes, please send us a photo of the damage in question with a brief explanation on our chatbot within 24 hours of receiving your order.

Once we receive your photo and explanation, we can issue your refund. Please fill out the Contact Us Form with the following details:

• Order ID
• Name
• Email address used for booking

Yes, each year we update the dates, holidays, content, and ‘Make it Happen’ steps. This keeps the diary fresh and relevant, with the latest insights and science.

The diary starts from 1 January 2025 and goes through to 31 December 2025.

Currently, our diaries are only available in English. We are considering adding more languages in the future as our global audience grows.

The 2025 diary includes holidays and observances for Australia, New Zealand, the United States, Canada, United Kingdom, Switzerland, and Germany.

The 2025 diary comes in two formats:

• Weekly view: 52-week pages in a vertical format.
• Daily view: Single page per day, with one page for Saturday and Sunday.

Both formats are available in A5 size.

The diaries are recommended for individuals 16 and above due to the complexity of the content and concepts.

No, the diary is designed for anyone interested in improving their mental fitness, regardless of their current mental health status.

No, the diary is designed to provide an opportunity for reflection and a ‘bird’s eye view’ of your days, weeks, and months, which is best achieved with a physical format.

No, the diary is available in A5 size in Daily and Weekly Views, which are portable and provides enough space for writing daily priorities and key appointments.

We unfortunately do not sell refills for our LAMY pens. However, please feel free to head over to  https://milligram.com/ or the official LAMY store to purchase.